At Justamalu, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer the following refund policy.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Time Frame: You must request a refund within 20 days of receiving your order.
- Condition: The item(s) must be unused, unworn, and in the same condition that you received it, with all original tags and packaging intact.
- Proof of Purchase: You must provide a receipt or proof of purchase.
2. Non-Refundable Items
Certain items are non-refundable. These include:
- Sale items or items purchased with a discount.
- Custom or personalized items.
- Final sale items.
3. Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
- Wait for Approval: We will review your request and notify you of the approval or rejection of your refund within 5 business days.
- Return Shipping: If your refund is approved, we will provide you with instructions on how to return the item(s). You will be responsible for paying your own shipping costs for returning the item(s). Shipping costs are non-refundable.
4. Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
5. Late or Missing Refunds
If you haven’t received a refund yet, please do the following:
- Check Your Bank Account: Sometimes it may take some time before your refund is officially posted.
- Contact Your Credit Card Company: It may take some time before your refund is officially posted.
- Contact Your Bank: There is often some processing time before a refund is posted.
- Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].
7. Shipping Returns
To return your product, please contact us for mail:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Changes to This Refund Policy
Justamalu reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be reflected on this page, and the “Effective Date” will be updated accordingly.
9. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Justamalu
Email: [email protected]
Website: Justamalu.com